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PRIVACY POLICY AND TERMS OF SERVICEFOR NEXT LEVEL URGENT CARE TEXAS

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  1. Introduction

Next Level Urgent Care Texas (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use www.nextlevelurgentcaretexas.us and related services, including requests for:

  • Medical documentation
  • Doctor’s note requests
  • Attendance documentation
  • Provider-reviewed notes
  • Attendance-related support
  • General court-related illness verification
  • Other non-emergency service inquiries

By using our Site or Services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect
  2. Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • State or location
  • Date of birth
  • Parent/guardian information (if applicable)
  • Emergency contact information (if applicable)
  1. Health-Related / Sensitive Information

If you submit a service request, we may collect:

  • Symptoms described
  • Illness dates
  • Reported symptom onset
  • Work or school absence dates
  • Reason for documentation request
  • Child/dependent health information submitted by a parent/guardian
  • Medication history (if relevant)
  • General clinical history relevant to a request
  • Uploaded forms or supporting documents
  1. Payment / Billing Information

If payments are processed, we may collect:

  • Billing name
  • Billing address
  • Payment method details (typically processed by third-party payment processors)
  • Transaction metadata
  1. Technical / Device Information

We may collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Clickstream data
  • Cookies and similar technologies
  1. How We Use Your Information

We may use your information to:

  • Process service requests
  • Facilitate medical documentation or provider review workflows
  • Evaluate doctor’s note requests
  • Review attendance documentation requests
  • Assess recent missed-day or prior-date requests when applicable
  • Provide attendance-related support
  • Communicate status updates
  • Verify identity
  • Provide customer support
  • Process payments
  • Improve website functionality
  • Prevent fraud or abuse
  • Comply with legal obligations
  • Protect the safety and security of users, staff, and providers
  1. Provider Review / Medical Documentation

If you submit health-related information, it may be used to determine whether a request is appropriate for:

  • Provider review
  • Administrative processing
  • Medically appropriate documentation
  • Related service handling

Important: Submitting information does not guarantee:

  • A provider review
  • Issuance of documentation
  • Approval of prior-date requests
  • Acceptance by a third party
  1. Sharing of Information

We may share your information with:

  • Licensed providers or clinical personnel
  • Employees, contractors, or administrative staff
  • Service providers or vendors (payment processors, hosting, email/SMS platforms, CRM, analytics, security providers)
  • Legal or regulatory authorities, when required
  • Parties involved in a merger, acquisition, restructuring, or business transfer

We do not sell your personal health information for independent third-party marketing.

  1. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tags, session storage, and similar technologies to:

  • Remember preferences
  • Improve site performance
  • Analyze traffic
  • Understand conversions
  • Support marketing or retargeting

You may disable cookies in your browser settings, but some site features may not function properly.

  1. Health Privacy / HIPAA Notice

While we take privacy and security seriously, not all services or website interactions may be subject to HIPAA, and not all submissions automatically create a provider-patient relationship. If a covered healthcare interaction occurs, additional privacy obligations may apply depending on the service, provider, and applicable law.

SECTION 16 TERMS OF SERVICE

  1. Acceptance of Terms

By accessing or using www.nextlevelurgentcaretexas.us and related services, you agree to be bound by these Terms of Service. If you do not agree, do not use the Site or Services. If you are using the Site on behalf of another person, including a child or dependent, you represent that you are legally authorized to do so.

  1. Description of Services

Next Level Urgent Care Texas provides online access to information, support, and request submission tools related to:

  • Medical documentation
  • Doctor’s note requests
  • Attendance documentation
  • Provider-reviewed notes
  • Attendance-related support
  • General court-related illness verification
  • Requests involving recent missed days or prior-date absences, when medically appropriate and clinically supportable

Services may also include access to:

  • General non-emergency urgent care support
  • Communication tools
  • Intake forms
  • Educational content
  • Administrative assistance

Important: Submission of a request does not guarantee:

  • Evaluation
  • Treatment
  • Diagnosis
  • Prescription or refill
  • Issuance of a note or letter
  • Approval of prior-date requests
  • Acceptance of documentation by any third party

All documentation is subject to:

  • Provider availability
  • Provider discretion
  • Medical appropriateness
  • Applicable laws and regulations
  • State-specific service limitations
  1. No Emergency Services

Next Level Urgent Care Texas does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on this Site or Services for urgent or emergency response.

  1. No Guarantee of Documentation or Approval

We do not provide:

  • Fake doctor’s notes
  • Forged documentation
  • Blank templates for self-editing
  • Guaranteed excuses
  • Unverifiable medical letters
  • Guaranteed backdated notes
  • Guaranteed court excuses
  • Guaranteed employer or school approval
  • Guaranteed institutional acceptance

Any provider-reviewed documentation is issued only when medically appropriate after review by a licensed provider, where applicable.

  1. Not a Replacement for Primary Care

Our Services are intended for short-term, non-emergency support and are not a substitute for:

  • Primary care
  • Specialist care
  • Chronic disease management
  • Long-term treatment planning
  • Ongoing medication monitoring
  • Preventive care
  • Emergency care
  1. Eligibility

To use our Services, you must:

  • Be at least 18 years old, or
  • Be the parent or legal guardian of a minor or dependent
  • Provide accurate and complete information
  • Comply with applicable laws
  • Use the Services only for lawful purposes

We reserve the right to refuse service or suspend access if information appears false, misleading, abusive, unlawful, or fraudulent.

  1. User Responsibilities

You agree that you will:

  • Provide accurate, current, and truthful information
  • Not impersonate another person
  • Not submit falsified or misleading medical history
  • Not request forged or deceptive documentation
  • Not misuse any documentation for fraud or unlawful purposes
  • Not interfere with the operation or security of the Site

You are solely responsible for how you use any documentation issued to you.

  1. Third-Party Acceptance of Documentation

Documentation may be intended for use with:

  • Employers
  • Schools
  • Colleges
  • Daycares
  • Courts
  • Agencies
  • Other institutions

However, we do not guarantee acceptance by any third party.

  1. Telehealth / Multi-State Availability

Certain Services may be subject to:

  • Provider licensing restrictions
  • Telehealth rules
  • State-specific limitations
  • Scope-of-practice rules
  • Availability of qualified personnel

Not all Services are available in all states or jurisdictions.

  1. Medical Information Disclaimer

Content on this Site is for general informational purposes only and is not medical advice, diagnosis, or treatment. Use of the Site or submission of a request does not automatically create a provider-patient relationship unless all required legal and clinical conditions are met.

  1. Payments, Fees & Refunds

If fees apply, you agree to pay all charges disclosed at checkout or submission.

Important: Fees may cover:

  • Administrative review
  • Intake processing
  • Platform access
  • Scheduling
  • Provider review time

We do not accept insurance coverage.

  1. Communications Consent

By submitting your contact information, you consent to receive communications from us by:

  • Email
  • Phone
  • SMS/text message
  • Other reasonable methods for:
    • Request follow-up
    • Status updates
    • Customer support
    • Verification
    • Billing
    • Service-related notices
  1. Privacy

Your use of the Site is also governed by our Privacy Policy.

  1. Intellectual Property

All content on the Site, including text, branding, graphics, logos, forms, and design, is owned by or licensed to Next Level Urgent Care Texas and is protected by applicable intellectual property laws.

  1. Prohibited Uses

You may not use the Site or Services to:

  • Request fraudulent documentation
  • Misrepresent symptoms or identity
  • Harass staff or providers
  • Transmit malicious code
  • Scrape or copy content
  • Abuse refund policies
  • Violate any applicable law or regulation
  1. Disclaimer of Warranties

The Site and Services are provided on an “as is” and “as available” basis, without warranties of any kind.

  1. Limitation of Liability

To the fullest extent permitted by law, Next Level Urgent Care Texas is not liable for indirect, incidental, special, or consequential damages arising from use of the Site or Services.

  1. Indemnification

You agree to indemnify and hold harmless Next Level Urgent Care Texas and its affiliates, personnel, contractors, providers, and service partners from claims arising from misuse of the Site or Services.

  1. Termination

We may suspend or terminate access if we believe you have violated these Terms, submitted false information, engaged in fraud, or created legal or operational risk.

  1. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

  1. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

  1. Dispute Resolution

Any dispute should first be addressed through good-faith informal resolution by contacting us. If unresolved, disputes may be brought in a court of competent jurisdiction located in Texas, unless otherwise required by law.

  1. Contact Information

Next Level Urgent Care Texas

 

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